1. International Customer Service & Technical Desk
Sheen Overseas maintains an active 24/7 international trade and technical advisory desk catering to architects, commercial stone fabricators, authorized distributors, and general contractors in over 45 countries. Every export contract is assigned a dedicated export logistics manager who coordinates production schedules, slab calibration inspections, container packing, and maritime documentation.
2. Technical Documentation & Compliance Deliverables
With every full container load (FCL) dispatched from our Morbi manufacturing plants and Mundra port staging facilities, Sheen Overseas supplies authenticated regulatory documents, including:
- Commercial Invoice & Detailed Packing List: Itemizing slab serial numbers, bundle counts, net/gross weights, and square meters per crate.
- Clean on Board Ocean Bill of Lading (B/L): Issued under leading international shipping lines.
- Certificate of Origin (Preferential / Non-Preferential): Authenticated by the Chamber of Commerce and Indian Export Inspection Council.
- Phytosanitary Fumigation Certificate: Complying with ISPM-15 standards for all heavy-duty timber A-frames and wooden crates.
- Factory Mill Test Certificate (MTC): Validating Flexural Strength (EN 14617-2), Water Absorption (≤ 0.02%), Mohs Hardness (6.5–7), and Stain Resistance (EN 14617-10).
3. Transit Claim & Resolution Framework
Any dimensional variance, surface flaw, or shipping transit impact must be notified in writing within 14 calendar days of container destuffing at the destination port or fabricator yard. Claims must be accompanied by uncrating high-resolution photographs, container seal logs, and crate inspection tallies. Our technical committee reviews all filings within 72 business hours to execute appropriate credit notes, insurance adjustments, or priority replacement dispatch.